PRivacy Policy

Privacy Policy

Last updated: 8 May 2025

Lumen Education is committed to safeguarding the privacy of individuals who visit our website, https://lumeneducation.co.uk. This Privacy Policy explains how we collect, use, and protect any personal data that you provide to us or that we collect when you interact with our services online.

1. Who We Are

This website is operated by Lumen Education, a trust headquartered at:

Lumen Education
Leagrave Primary School
Strangers Way
Luton, Bedfordshire
LU4 9ND
United Kingdom

You can contact us regarding any data protection matters at:
📧 [email protected]
📞 01582 571951

2. What Information We Collect

We may collect and process the following types of personal information:

Contact details such as your name, email address, phone number
Technical information such as IP address, browser type, and browsing behaviour
Information submitted via forms on our website (e.g. enquiries, newsletter sign-up)
Cookies and tracking technologies, as outlined in our Cookie Policy

3. How We Use Your Data

We use the data we collect for the following purposes:

To respond to your enquiries and provide support
To improve our website and the services we offer
To send relevant communications, where you have given your consent
To comply with legal obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Your consent (e.g. newsletter sign-up)
Performance of a contract (e.g. providing a service you’ve requested)
Legal obligation (e.g. safeguarding records)
Legitimate interests (e.g. improving our services)

5. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your information with:

Service providers who process data on our behalf (e.g. website analytics)
Regulatory bodies or authorities if required to do so by law

All third parties are required to respect the security of your data and process it in accordance with the law.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Withdraw consent at any time (where consent is the basis of processing)
Object to or restrict processing under certain circumstances
Request a copy of your data in a portable format

To exercise your rights, please contact us at [email protected].

If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or to comply with legal, regulatory, or safeguarding requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, unauthorised access, or misuse.

9. Third-Party Links

Our website may include links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to read their own privacy notices.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website and will be dated accordingly.